SurveyMonkey.com ReviewPosted on March 26th, 2009 26 comments
Our first detailed review is for Survey Monkey. SurveyMonkey.com seems to be one of the most used survey software tools. We will try to see why. This review is written while we are performing the tasks, step by step.
Signing up for a free account is very easy. It takes less than a minute because you only need to enter a few details (see screenshot below). An email confirmation of the account creation follows shortly.
We will try to create a new survey to see how easy/difficult that can be. First page is the survey creation page. The survey template library is disabled for the free accounts. We can just create our survey from scratch.
We get redirected to a page where we can add the survey questions. The survey editor looks nice. The look of the survey can be changed. You can choose one of the 15 predefined themes.
Clicking on “Add Question Here” makes a popup with the question editor appear. Personally, I am not a big fan of the popups. In my browser I would prefer to go to a new page when I click on a button.
Seeing the question editor makes me understand why so many people use SurveyMonkey. There are a lot of options here:
- 15 question types, each type having additional options
- Spelling checker for question text in multiple languages (nice)
- Possibility to randomize answers or to add a comment field (only for some question types)
- Possibility to make the question mandatory
- Possibility to change the default question width, placement or margins
Another thing we have liked in the question editor is the possibility to validate open text fields. You can validate the length of the text, make sure it’s a whole number or a decimal number, make sure it’s a valid date or email address.
We have easily created a survey with 6 questions. SurveyMonkey has a nice preview page where you can see how your survey will look into your respondents’ browser.
The survey has a lot of other options that can be set (some of them are disabled for the free account):
- Page and question numbering
- Upload logo (disabled for the free account)
- Progress bar settings
- Survey title and navigation buttons text
It’s time now to start collecting some responses for our survey. Since the preview url warns us not to use it for live data collecting, we have to click on the “Collect Responses” tab located at the top of our survey.
There are several options to collect responses to our survey:
- Create a link to send by email or place on a site
- Upload an email list and send email invitations
- Create a popup invitation for a site
We will use the first option. Here is the link we have created for our survey:
Additional settings and restrictions can be set for our collector:
- Allow or not multiple responses from the same user
- Allow users to edit their responses
- Save IP address for the respondent or not
- Survey cutoff date/time
- Maximum number of responses needed
- Password protection
- IP Blocking
It’s time to enter some answers to our survey to be able to generate some reports after that. The survey page looks nice and fast. Takes less than a minute to complete our few questions. Upon survey completion, we are redirected to a SurveyMonkey landing page (this cannot be change for free accounts):
We have entered some responses and now trying to generate the report. Clicking on “Analyze results” tab in survey, you get sent to the “Response Summary”. The report does not look too spectacular but it’s ok I guess.
You also have the possibility to browse individual responses.
The rest of the reporting features are disabled for the free account. Maybe if we could get a paid account we could review those also:
- Filter responses
- Crosstab Responses
- Download responses
- Share Responses
That’s about it so far related to SurveyMonkey.com.
Things we liked:
- Easy to create an account
- Easy to create a survey
- Lots of survey and question options
- Some AJAX/Web 2.0 pages
Things we did not like:
- Popups. It’s ok to have popups for confirmations, but I do not like them for full pages such as the question editor
- The responses collection, although it’s powerful, it’s a little bit too complicated. Most of the users will just need a url to put on a web site.
- You only get 10 questions and 100 responses per survey for the free accounts. I guess it’s ok for academic purposes.
26 responses to “SurveyMonkey.com Review”
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Wow, what entice you to post an article. This article was extremely interesting, especially since I was searching for thoughts on this subject last Thursday.
I just love your weblog! Very nice post! Still you can do many things to improve it.
@Yonis Why don’t you make some suggestions.
This topic is quite trendy in the net right now. What do you pay the most attention to when choosing what to write ?
@Ex Girlfiend we try to pay attention to any survey software plaform, big or small. Of course we will study more the better known providers.
Cool site, you have inspired me to try and make one myself haha.
You have a lot of useful information here. However you haven’t mentioned Limesurvey – is there a reason for this? I am very interested to hear what you think as I work for a large organisation and we are looking for a coprorate survey tool that every department can use – is it possible to do this for free?
Thank you so much for the reviews of survey software. We are looking to buy for our small company and these reviews have really helped us understand what works well and what enhancements would improve these products – saving us a ton of time (and money)!
[...] SurveyMonkey [...]
Chris lewis March 5th, 2011 at 12:50
is there an option in Survey Monkey for the respondent to save or print out his reply.
PhilThomas April 20th, 2011 at 22:55
Your review has been helpful. Are you going to review Qualtrics? or Vovici?
I use CreateSurvey, it is easier, they customize it for me, and put my hard copies, that were in paper, into database.
duanew November 23rd, 2011 at 21:22
Nice brief review of SurveyMonkey.
Good to know the technical creation of SM.
Are SM’s surveys popular more for the companies that use these or for the people actually filling these out??
I would’ve liked to know much more about participants’ own experiences filling out SM’s surveys.
And to know their experiences from NONSurveyMonkey people.
anonymous December 1st, 2011 at 15:01
SurveyMonkey has SERIOUSLY downgraded what is available to free users, and it’s paid plans are prohibitive for non-business users. With a free account, you cannot even print your survey responses! Even if you try to print them using your browser’s print function, SM has thrown a “monkey wrench” into the works and not all the answers show up on the print. Also if you have open ended responses, you have to click to open and see them. But if you click to open one set, it closes the other sets. So, the most you could even print, if that Q&A will even print, is one set of free text responses. Obviously, you get what you pay for here, but it is too bad that SM has so severely degraded the experience for early and first-time users. What a bad way to experience a new and valuable tool.
Matt Towers December 6th, 2011 at 17:46
Survey monkey has one of the worst interfaces I have ever seen. Absolutely illogical stupid design. Even though I signed up for a year I will not use it again. No customer support. It is a sham product
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