eSurveysPro.com survey software review

The first survey software review of 2012 is done for eSurveysPro.com, one of the top online survey software providers. eSurveysPro was launched in 2006 and since then it has added a lot of features making it one of the best survey software solutions on web. Last month we conducted a poll where we asked our readers to vote for their favorite survey tool. eSurveysPro.com came in second, after SurveyMonkey, but ahead of SurveyGizmo, Zoomerang and QuestionPro.
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Vote for your favorite free survey software tool

Recently we’ve seen a number of new survey software platforms trying to make their way into an already too crowded market. We will try to cover these platforms in the next months. Right now, we have a poll that we would like to get some answers to. It gives you the chance to vote for your favorite survey software tool. Feel free to leave a comment to describe your experience with the tool.

Survey Monkey – new features and payment plans

Back in April 2009, Survey Monkey announced that is has been acquired by an investor group led by Spectrum Equity Investors and including Bain Capital Ventures. Shortly after we kind of expected a move from SurveyMonkey that at the time only offered entry level survey services to its customers. Time went by and nothing seemed to happen to Survey Monkey. They added multi language support for their website, now being available in 12 languages, but that was it.

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FreeOnlineSurveys.com Survey Software Review

Searching on Google for free online surveys will invariable display FreeOnlineSurveys.com as the first result. We will try to have a look at this survey software platform to see how good and how free it is. The site is not too informative, so we will need to create an account to find out more details related to the features they offer.

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Survey market wars

Online surveys market is a crowded place. You can find tens of web sites offering online survey services. Some are good, some are mediocre. Some are fee, some are very expensive. But, if you study carefully, you will be able to create 2 (maybe 3) large categories of web sites in this market.

First of all, you will find the popular survey websites like SurveyMonkey, Zoomerang, QuestionPro, eSurveysPro or SurveyGizmo. We have reviewed 3 of them so far, we will review the others in the next weeks. On these sites, you will find free accounts and you will also find the prices they charge for the premium accounts, prices that are in reasonable ranges. Besides the websites noted, there are also other that fall into the same category. We will try to identify them all and review in the near future.

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Zoomerang survey software review

It’s time for a new review of a top survey software provider. Today we will take a look at the free account that Zoomerang offers. Zoomerang is one of the best known survey software providers, online since 1999 according to their site. Very much like SurveyMonkey and QuestionPro that we have previously reviewed, Zoomerang offers survey software as a service (SaaS) for businesses conducting consumer, competitor, and customer satisfaction surveys.

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QuestionPro survey software review

Survey software applications are important tools in getting feedback from customer, employees or colleagues. We will continue our survey software reviews with the review of another popular survey software tool: QuestionPro.

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SurveyMonkey.com Review

Our first detailed review is for Survey Monkey. SurveyMonkey.com seems to be one of the most used survey software tools. We will try to see why. This review is written while we are performing the tasks, step by step.

Signing up for a free account is very easy. It takes less than a minute because you only need to enter a few details (see screenshot below). An email confirmation of the account creation follows shortly.

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How to choose the right survey software

Finding the right survey software provider could be a hard task. You need to take a lot of things into consideration before making the final decision. Here are some things you need to know and look for before deciding:

1. Survey Tool Features

It’s important to know what you need to create your surveys, to collect the responses to the survey and to analyze the results. Look for the followings:

• see how easy/hard is to create a simple survey with 3-4 questions
• see what question types are available
• see if there are limitations in the number of survey that can be created, number of questions or number of responses that can be gathered
•  take a look at the reports available, see if there is the possibility to view summary or detailed reports, possibility to export the data in various formats
• see if it’s possible to customize the look of the survey

2. Prices (free vs. paid survey accounts)

Depending on your target and budget you will need to take a look at the pricing structure of the survey vendor. Many survey vendors offer free online survey plans that have some limitations. See if such a plan will work for you.

Check for the following types of limitations in free survey plans:

• number of surveys
• number of questions per survey
• number of responses that can be collected
• time limitations (for trial accounts)
• how long will the data will be kept into the free survey account
• reports available
• data download if available

If a free plan is not enough for you or you have the budget to purchase a paid survey software account, you need to compare the payment plans of multiple vendors in order to take the correct decision. Look for the followings:

• price
• features included in various payment plans
• limitations in various payment plans
• subscription period
• is there a way to try it before you buy it
• are there any discounts available (many survey vendors offer discounts for academic / non-profit customers)

3. Support

This will be very important if you will be in trouble at some point. It’s best to know exactly what kind of support you will get and how fast will you get it.

We recommend you to try the support in earlier stages of your survey platform tests. Send a simple, common question (even if it might happen to know the answer for it) and see how long it will take until you get a response and see how professional the response is.

Good luck.

For more details about online surveys and survey software reviews visit http://www.survey-reviews.net/.